Late policy: If you arrive late for your appointment, you will be given the time remaining. You will be responsible for the entire cost of the scheduled appointment. If you are more than 15 minutes late for your appointment, your appointment is considered canceled and you will be considered a no show. (See No-show and broken appointment section).

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Give at least 24 hours notice of cancellation: If you must change your appointment, at least 24-hour notice is required to avoid a cancellation fee. The fee is 50% of the session you scheduled (ie you scheduled an hour and the current rate is $75, it will be $37.50). Cancellations in less than 24 hour, calling the day of and no shows will be responsible for the missed appointment fee. The charges will go on the credit card you gave when scheduling your appointment or you can pay a different way. If you were using a gift card , it is now VOID and considered redeemed. 

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"No-shows" and broken appointments: After two broken appointments, clients will no longer be permitted to schedule appointments in advance without pre-payment. The therapist values your time and the therapist deserves the same respect. After first broken appointment that is not paid for, you will be dismissed from Massage Therapy of Concord.

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Gift certificates: You must present your card at time of visit or you will be charged. If you fail to give 24 hour notice when canceling or changing an appointment, you will lose the gift card and will be charged a cancelation fee. Please read all fine print and legal terms on cards. Gift certificates are non refundable.
 

Sickness: If you are sick, you should reschedule. If you are suffering from fever, severe burns, poison ivy, or any other form of widespread skin rash/irritation, please refrain from booking a session or call to reschedule your appointment within 24 hours.

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Pregnant women: For the safety of both mother and baby, massage services are provided only after the first trimester (12+ weeks). Clients must inform the therapist of their pregnancy and current gestation. Massage will be performed using appropriate positioning and techniques designed for pregnancy. A doctor's clearance may be required if there are complications related to the pregnancy. 

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Dismissal: The therapist reserves the right to dismiss a client if needed without reason or cause. The therapist reserves the right to refuse or discontinue massage at any time if there are concerns regarding the client's health, comfort or safety.

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Sexual misconduct: Any form of sexual harassment, inappropriate comments, gestures, exposure, or behavior during a session will not be tolerated. The session will be immediately terminated, full payment will be required, and the client will be permanently dismissed  from receiving future services. Law enforcement will be called if necessary.

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Policy & price changes: Policies, services, and prices are subject to change at any time without prior notice. 

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Payment: Payment is due at time of service. Cash, checks (approved ones only), credit/debit are accepted. There is a cash price, see price page.

 

Health Disclosure: Clients must disclose all medical conditions, injuries, medications, or changes in health prior to each session.  Massage Therapy is for relaxation and therapeutic purposes and is not a substitute for medical care. 

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Minors: Children are not allowed in the treatment room unless they are getting a service. We do not have a waiting room and there is no babysitters available.  Clients under 18 must have written parental consent and a parent/guardian present, if applicable.

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Personal belongings:  You are responsible for keeping up with your personal belongings before, during, and after your session. Please keep your valuables with you at all times. The therapist and business are not responsible for lost, stolen or damaged items inside the business or in your vehicle.